Hi,
I am sorry for your bad experience with the VMware Player product. Could you please share I little more details about your problem, so I might be able to help you. For example:
- what is the type and version of the guest OS where you try to upgrade the vm tools
- what are the version from / to which you upgrade
- some description of the error
- i guess you choose "upgrade tools" option from VM > Guest menu ?
Ragards,
S. Peev