Please capture the diagnostics bundle (System tab -> System Settings -> Diagnostics, download and send directly to mwest@vmware.com. I will take a look at it for you. The Create Base VM does take a while because we are actually doing a Windows install at that point. Did you open the Console in vCenter and confirm that it was hung and not just moving along slowly. Again I can provide more info once I take a look at the diagnostics file.
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