It is our turn to apologize for the delay. I would hazard a guess that the non-default location ay be the cause behind this product not being identified.
To more fully identify the causes for this issue please contact us directly at 1-866-407-5279 or follow the linked directions http://kb.vmware.com/kb/2031065 to capture logs and submit them and a detailed description of the issue to support-shavlik@vmware.com